About ARISO
Complaints & Speak Up
ARISO is committed to a culture of transparency, integrity and continuous improvement. Whether you have a complaint about our services or want to report potential misconduct, we provide safe, confidential and supported pathways to do so.
Which pathway is right for you?
ARISO has two distinct processes depending on your concern. Take a moment to identify which one applies — each pathway offers different protections and is handled differently.
Make a Complaint
General feedback & dissatisfaction
A complaint is feedback expressing dissatisfaction with ARISO’s services, decisions, actions, conduct, or the handling of your personal information. All complaints are taken seriously and handled with fairness, respect and confidentiality.
Your complaint might relate to:
| • Quality or timeliness of ARISO services |
| • A decision or action that affected you |
| • Conduct of an ARISO staff member |
| • How your personal information was handled |
How we handle complaints:
Fair & Respectful
Transparent
Confidential
Responsive
Anonymous complaints are accepted, though this may limit our ability to fully investigate or respond to your concern.
Submit your complaint to:
Clare Stanwix
Company Secretary
company.secretary@ariso.org.au
Level 15, 127 Creek Street, Brisbane QLD 4000
Speak Up (Whistleblowing)
Protected disclosures — potential misconduct
The Speak Up pathway is for disclosures of suspected misconduct, fraud, corruption, or serious breaches of law or regulation. Eligible disclosures receive strong legal protections under the Corporations Act 2001 (Part 9.4AAA) and Tax Administration Act 1953 (Part IVD).
Who can make a protected disclosure?
| • ARISO officers, employees and contractors |
| • Suppliers and their employees |
| • Relatives, dependants and spouses of the above |
| • Former employees and associates |
Your legal protections include:
| • Strict confidentiality of your identity |
| • Protection from victimisation or detriment |
| • Immunity from civil, criminal and administrative liability |
| • Protection for anonymous disclosures |
You may remain anonymous. Your identity will never be disclosed without your consent, and ARISO will take all reasonable steps to protect you.
Internal contact — Eligible Recipient:
Clare Stanwix
Company Secretary
0427 164 641
company.secretary@ariso.org.au
Level 15, 127 Creek Street, Brisbane QLD 4000
Prefer to Report Confidentially?
Report through YourCall
ARISO has engaged YourCall as an independent, external reporting service. YourCall is completely independent of ARISO — your disclosure goes directly to them, with no ARISO staff involved in receiving your report.
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We’re here to support you
Support & Wellbeing Resources
Speaking up takes courage. If you need emotional support at any point, please reach out to one of these services — they are free, confidential and available around the clock.
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Lifeline Crisis support & suicide prevention 13 11 14 24 hours, 7 days |
Beyond Blue Mental health support & counselling 1300 22 4636 24 hours, 7 days |
AccessEAP ARISO Employee Assistance Programme 1800 818 728 24 hours, 7 days |
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Investigations Questions about an investigation?If you have lodged a disclosure and have questions about how it is being investigated, contact ARISO’s Company Secretary directly. All enquiries are kept strictly confidential. |
Clare Stanwix |
Your Data
Privacy & Personal Information
ARISO handles all personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
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What we collect We collect personal information you voluntarily provide when contacting us, submitting a complaint, making a disclosure, or using our website. |
Why we collect it We use your information only to respond to, investigate and resolve your complaint or disclosure, and to improve our services. |
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Disclosure to third parties We may share your information with external parties only as necessary to resolve your matter. We will notify you if third-party sharing is required. |
Your rights You may request access to personal information we hold and ask us to correct inaccuracies. Speak Up disclosures carry additional protections around your identity. |
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ARISO Privacy Notice Our full Privacy Notice explains how we collect, store, use and protect your personal information under the Privacy Act 1988 (Cth). |
Read our Privacy Notice → |